These Terms of Service ("Terms") govern access to and use of VeyraOps ("Service") by the business that creates an account ("Customer," "you"). These Terms are between VeyraOps LLC ("VeyraOps," "we") and the Customer. They are written for the salon or service-business owner who signs up for and operates VeyraOps — not for the Customer's own end clients, who are not party to this agreement.
By creating an account or using the Service, you agree to these Terms.
1. The Service
VeyraOps provides software that helps service businesses (such as salons) receive and respond to client messages across supported channels (WhatsApp, SMS), qualify requests with an AI assistant, book appointments, and collect deposits. The Service is provided "as a platform" that you configure and operate for your own business — it is not a replacement for your professional judgment about how you run that business.
2. Trial and subscription
New Customers receive a trial period (currently 60 days) during which the Service is provided free of charge, with introductory ("Founding Member") pricing available to early Customers who convert to a paid plan. Specific plan tiers, prices, and features are presented to you at sign-up or in-product and may be updated from time to time; continued use of a paid plan after a price change takes effect constitutes acceptance of the new price for future billing periods. You may cancel at any time before your trial ends without charge.
3. Your responsibilities
- You are responsible for the accuracy of the services, prices, durations, hours, availability, and deposit/cancellation/refund/no-show policies you configure or approve in the Service — VeyraOps relays and enforces what you tell it, it does not independently verify your business policies.
- You are responsible for having the necessary rights and consents to have VeyraOps contact your clients on your behalf, and for the accuracy of any phone numbers or contact information you or your clients provide.
- You must not use the Service to send unsolicited marketing messages to people who have not consented to receive them, and you must honor opt-out requests (e.g., STOP) promptly. The Service enforces STOP-style opt-out requests automatically across its messaging channels, but you remain responsible for honoring opt-out requests yourself and for your own conduct outside the Service.
- You remain responsible for reviewing and approving bookings, refunds, and other actions the Service surfaces to you for owner approval.
4. Acceptable use
You agree not to use the Service to:
- Violate any applicable law, including telemarketing/anti-spam laws (e.g., TCPA, CASL) or data protection laws;
- Harass, defraud, or deceive your clients or any third party;
- Send content that is unlawful, harmful, or infringes on others' rights;
- Attempt to interfere with, disrupt, or reverse-engineer the Service or its underlying infrastructure;
- Resell or provide the Service to third parties without our written consent.
5. Payments and deposits
Where the Service collects deposits from your clients, payment is processed through Stripe's hosted Checkout; VeyraOps does not take a commission on deposits during pilot/early phases unless separately agreed with you in writing. Refunds are initiated by you (the Customer) through the dashboard and processed via Stripe; VeyraOps is not a party to the underlying transaction between you and your client.
6. Early-stage product — no warranty
VeyraOps is an early-stage product under active development. Features, interfaces, and underlying components may change, and the Service does not guarantee that it will successfully handle 100% of incoming messages or appointment requests, or that it will be uninterrupted or error-free.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
7. Limitation of liability
To the maximum extent permitted by law, VeyraOps and its founders/team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, or business opportunities, arising out of or relating to your use of the Service — including missed messages, missed bookings, or errors in AI-generated replies. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the three (3) months preceding the claim (or, during any free trial or free-of-charge pilot, zero).
8. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms (including the acceptable-use rules above) or if required by a sub-processor's (e.g., Meta's, Stripe's, Twilio's) own policies. We will make reasonable efforts to give you notice before termination except where immediate action is necessary to prevent harm or comply with law.
9. Third-party services
The Service relies on third-party providers (Anthropic, WAHA, Meta, Twilio, Stripe, Supabase, Vercel) to function — see our Privacy Policy for how each is used. Your use of the Service is also subject to the applicable terms of those providers where you interact with them directly (for example, Stripe's Checkout page when a client pays a deposit). We are not responsible for outages or changes caused by those third parties that are outside our control.
10. Governing law
VeyraOps LLC is an Illinois entity. We have not yet made a final decision on the governing law and venue clause for these Terms — that is a legal decision that needs sign-off from counsel and the business owner rather than something to assume by default. Pending that decision, these Terms are intended to be governed by the laws of the State of Illinois, USA, without regard to conflict-of-laws principles.
11. Changes to these Terms
We may update these Terms as the Service evolves. Material changes will be reflected by updating the "Last updated" date above, and, where practical, by notifying active Customers directly.
12. Contact
Questions about these Terms: legal@veyraops.com